Explore our straightforward return policy to understand how you can easily return or exchange items. Learn about the process, time frames, and any applicable conditions for a hassle-free experience
HeatAndCool.com offers the ultimate, unprecedented 90-day return policy for uninstalled and unused merchandise. We provide support before, during, and after the sale to ensure you make the best buying decision. However, if for any reason you need to
We apologize for any inconvenience you have encountered with our order cancellation process. If you need to cancel an order, promptly emailing us is an excellent first step. However, for urgent concerns like order cancellations, we highly recommend r
If you find that your mini split AC unit is missing a feature that is essential for your comfort, such as a nighttime mode, and it does not meet your expectations, we understand that you might consider returning the product. In such cases, please con
Your return will be processed within one business week of the receipt date. When we receive merchandise, we carefully inspect all returned products. Refunds are granted based on the condition of the returned items. All returns will have shipping char
Products that have been installed cannot be accepted for returns. This includes filters, spare parts, replacement parts, or depletable items, as well as products sold on clearance, overstock products, products that are scratched/dented, defective pro
If you're experiencing issues with your system that persist even after you have replaced parts, we recommend getting personalized assistance. You can contact us via:. Phone: 1-800-978-5628SMS: 1-786-692-5524. Email:[email protected]. Co
When a shipment is refused due to damage, it is vital to collect and provide specific documentation to assist in resolving the issue. It is recommended to provide a bill of lading, delivery receipt, and photos of the damaged shipment as evidence. Onc