What is the process for handling shipments that are refused due to damage?Updated a month ago

When a shipment is refused due to damage, it is vital to collect and provide specific documentation to assist in resolving the issue. It is recommended to provide a bill of lading, delivery receipt, and photos of the damaged shipment as evidence. Once these items are submitted, the value and disposition of the refused shipment will be assessed. In certain situations, the shipment may be returned free of any astray charges.

Ensure that after the refused shipment arrives back at the center, additional pictures should be taken if the initial ones were not sufficient, and notify us with the current condition of the items to further evaluate the dollar value of the shipment. We endeavor to address and resolve shipment issues as efficiently as possible once we have all the necessary details.