Shipping and Delivery

Explore our straightforward return policy to understand how you can easily return or exchange items. Learn about the process, time frames, and any applicable conditions for a hassle-free experience

Returns

Feel free to drop us a message, and we will be more than happy to assist you with any inquiries or concerns you may have.

Feel free to reach out to our customer experience team via email. The Heat & Cool are here and ready to assist you!

Heat & Cool

Shipping, Delivery & Returns

Where are you guys located?

Price Match Plus Details

Do you sell to the public or only to contractors?

Do I get a better discount if I'm a contractor?

Referral Program

Affiliate Program Details

Financing (Buy Now Pay Later)

How does financing work? What is the rate/process?

How do I receive technical support for a product with an issue?

How can I get assistance from customer service?

Can I communicate with customer service through social platforms like Instagram?

How do I request for a quote or pricing details?

What central A/C & Heating brands do you sell?

Which split systems are the best and made in the USA?

What mini-split brands do you guys sell?

How does a mini-split compare to a central unit?

Do the mini-split systems also provide both heating and cooling?

Is there any mini-split unit that provides 100% capacity in heating mode?

Is there a sound rating on each unit?

Are the line sets included with the unit?

How does the Wi-Fi work on mini-split systems? Is it included?

Do the units come pre-charged with freon?

Do mini-split systems come with Wi-Fi built-in?

What type of refrigerant does the mini split have?

What are the maximum refrigerant line length and vertical lift limitations?

How much more refrigerant should I add if I upgrade to 25’ Installation Kit?

Product Information

How do I go about choosing the right unit for me?

What is the cost for a system?

How do I determine the right BTUs for my system?

Is a system with more capacity better?

What is the estimated method to size a system?

How can I find the best mini split AC unit for my tiny house?

Indoor Air Quality Details

How can I check for stock availability of a product or part?

How do I determine the right size or number of indoor units for my space?

How do I pick the right system?

Central Heating & Cooling Details

Heat Pump Systems Details

Gas Furnaces Details

Ductless Heating & Cooling Systems Details

PTAC/PTHP Details

Air Furnace Matched Systems Details

Packaged Units Details

Heating and Cooling Systems

Why are air conditioners with a higher SEER number more expensive?

In SEER ratings, what is the percentage difference between a 14 and a 16 SEER? How much more efficient is a higher number?

How can I increase the efficiency and life of my home's heating and cooling systems?

Annual Savings With Higher Efficiencies Details

How does the mini split’s SEER rating compare with traditional HVAC  systems?

Does my system qualify for rebate?

Is the system Energy Star Rated?

Efficiency & Cost

Product Info, System Selection & Sizing

Shipping Policy

How much does shipping cost?

How fast do you guys ship?

Will you send me a confirmation email?

Will you send me an email with the tracking info?

Will the freight company call, once my unit ships?

Damaged Merchandise

Acceptance, Cancellation & Return

My order arrived incomplete

Can deliveries be approved without a signature?

Can I authorize a delivery to be dropped off without a signature?

Can customers pick up their orders directly from the dock?

90-Day Return Policy

What should I do if I accidentally place an order and want to cancel it?

What should I do if the mini split AC unit lacks a desired feature such as a nighttime mode?

What happens after a return is received at your warehouse?

Non-Returnable Products

How do I get help if my system is not functioning, even after replacing parts?

What is the process for handling shipments that are refused due to damage?

System Selection & Sizing

What temperature should I set my thermostat at?

How often should I have maintenance performed on my unit?

Should I try to keep my system from running too much if I have a central system?

Do any mini-split units work in harsh winter conditions?

How does the UV light filtration lamp work?

MERV Filter Ratings Details

What is the lowest ambient temperature the system can heat down to?

What should I do if my system is not cooling/heating effectively?

Why is my system not heating? The air is lukewarm

Maintenance & Operation

Do you guys provide the warranty?

How does the warranty process work?

If I buy from you, do I still get the warranty?

How do I activate or register my warranty?

Warranty on SKU #

Consumer Priority Service (CPS) - Extended Warranty

General Warranty Questions

Amana

Daikin

Goodman

Klimaire

Brand Warranties

Warranty

Klimaire - KSIV SEER2 SERIES

Klimaire - PTAC-PTHP KC SERIES

Klimaire - KIWU-KOIU SERIES

Klimaire - KSIH SERIES

Klimaire - KIWQ-KOIQ SERIES

Klimaire - KFUF SERIES

Klimaire - KTIR SERIES

Klimaire - KSIE+KMIR SERIES

Klimaire - KDIR SERIES

Klimaire - KDIP+KDIR SERIES

Klimaire Manuals

Installation Details

Can I install the unit myself?

Do you offer installation?

Do you guys provide installation services?

What kind of fuse should I use with my product?

How do I ensure the brackets hold the unit level on the wall?

What is the required line set size for 12,000 BTU mini-split units?

Installation

American Wire Gauge Table

Glossary Details

Technical Data

Installation & Technical Data