Non-Returnable ProductsUpdated a year ago

Products that have been installed cannot be accepted for returns. This includes filters, spare parts, replacement parts, or depletable items, as well as products sold on clearance, overstock products, products that are scratched/dented, defective products, and promotional/free gift products as separate from the entire order.

We gladly accept returns for all other uninstalled products according to the terms described below:

• Products that are installed cannot be returned.

• Products must be new/not used and in resalable condition, free from any damages.

• Defective merchandise must be handled through the manufacturer’s warranty.

• A Return Merchandise Authorization (RMA) from Heat & Cool is required for all returns.

• Shipping weight is per the original shipping Bill of Lading (BOL), including the original shipping box.

• Customers must refuse delivery of items damaged upon delivery. This refers to visible damage to the outer contents of the shipment.

• Shipments with Concealed Damage must be refused by the customer. "Concealed Damage" is defined as damage to inner contents. To detect Concealed Damage, customers must open and inspect merchandise immediately upon delivery, before signing for delivery/acceptance of merchandise. Refer to Concealed Damage in our Shipping Policy for further explanation.

• All items must be returned in the original factory box with original factory components.

• All rebates and promotions are voided for returned items.

• You must return any gifts with purchase, or they will be deducted from the refund amount.

• Any deliveries refused for reasons other than shipping damage will be handled the same as a merchandise return. You will be responsible for shipping charges for the products being returned.

• You will be responsible for products that are lost or damaged by the shipping carrier. You will need to contact the shipping carrier to file a claim on any shipping-related issues.