For assistance installing any products sold on our website, please visit the product page downloads for complete installation manuals. If you are a technician and need help, please call (800) 978-5628, and one of our product technicians can provide i
We recommend having a licensed HVAC contractor install our units to avoid voiding your warranty. This ensures quality and ensures the unit operates effectively. We have an engineering department dedicated to assisting technicians with correct install
We currently do not offer installation services.
We primarily focus on the distribution aspect of the business and therefore do not provide installation or maintenance services. We recommend looking for installers on third-party review sites like Yelp, Angie's List, or through Google.
The appropriate fuse specifications for the product you purchased can be found by referencing the technical aspects of the model. For example, if you have purchased the DDS30 model, you can access the technical specifications, which provides details
If you're experiencing difficulty with the brackets provided for mounting your unit to the wall, it may be necessary to verify the weight limit and ensure it does not exceed 396 pounds. For a secure installation, acquiring your own stronger anchors c